Effective Date: July 30, 2025
By booking a stay at AmSuites Jacuzzi Apartments (hereafter referred to as “AmSuites”), you (the “Guest”) agree to the following Terms of Use. These terms are designed to ensure the comfort, safety, and enjoyment of all guests and to protect AmSuites’ property and business.
1. Reservations & Payments
All reservations are confirmed only upon full payment or valid card authorization.
All rates are quoted in Polish Zloty (PLN) and include 8% VAT.
AmSuites reserves the right to cancel any booking if payment is not received according to the agreed schedule.
Guests are required to provide valid contact information and identification when requested.
2. Check-In & Check-Out
Check-in: From 15:00 (3:00 PM) on the day of arrival.
Check-out: By 10:00 (10:00 AM) on the day of departure, unless otherwise agreed in writing.
Early check-in or late check-out is subject to availability and may incur additional charges.
Failure to vacate the apartment on time will result in an extra night’s charge.
3. Occupancy & Guest Policy
Maximum occupancy per apartment is 2 persons.
Only registered guests are allowed in the apartment and building.
Parties, events, and inviting outside guests are strictly prohibited.
Any violation of these rules will result in immediate cancellation of the reservation without notice, and guests must vacate the premises. No refunds will be issued.
4. Quiet Hours & Conduct
Quiet hours are from 22:00 (10:00 PM) to 07:00 (7:00 AM).
Guests must avoid loud music, shouting, or disturbances that could disrupt other guests or neighbors.
Smoking, including cigarettes, vaporizers, and electronic cigarettes, is strictly prohibited indoors. Violations will incur a 500 PLN cleaning fee.
Any damages to property, furniture, or amenities caused by guests will be charged to the guest’s payment method on file.
5. Cleaning, Damage & Security Deposit
Standard cleaning is included in the rental fee.
If the apartment is left excessively dirty, an additional cleaning fee of 300 PLN will apply.
Any damage, missing items, or extra cleaning costs beyond normal use will be charged.
6. Right to Enter the Apartment
AmSuites staff reserve the right to enter the apartment in cases of emergency, suspected policy violations, or for necessary maintenance, with or without prior notice.
7. Facilities Use & Jacuzzi Disclaimer
Guests use the Jacuzzi, terrace, and all facilities at their own risk.
AmSuites is not responsible for any injuries caused by misuse, slippery surfaces, or failure to follow safety instructions.
Guests must follow all posted safety rules when using the Jacuzzi and terrace.
8. Unauthorized Filming & Commercial Use
Filming, photography, or commercial use of the apartment without prior written approval is strictly prohibited.
Any violation may result in a 1,000 PLN penalty and immediate cancellation of the stay without refund.
9. Cancellations & No-Shows
Cancellation policies depend on the rate plan and booking channel selected.
No-shows and early departures are non-refundable.
AmSuites reserves the right to cancel a booking at any time in case of policy violations, illegal activities, or unsafe behavior, with no refund.
10. Force Majeure
AmSuites is not liable for delays or cancellations caused by events beyond its control, including natural disasters, government restrictions, utility outages, or other force majeure events.
11. Governing Law
These Terms of Use are governed by Polish law, and any disputes shall be resolved in the courts of Warsaw, Poland.
12. Right of Withdrawal & Refund Policy
All bookings made directly with AmSuites are non-refundable within 30 days of the scheduled check-in date.
Guests may cancel their reservation for a 100% refund if cancellation is made more than 30 days prior to the arrival date.
Cancellations made within 30 days, no-shows, or early departures are not eligible for any refund.
This policy ensures fair and transparent cancellation terms while allowing AmSuites to maintain operational readiness.
13. Product Availability & Calendar Accuracy
Availability of apartments is always up to date and shown in our online booking calendar.
Guests are encouraged to check the calendar when planning a stay, as it reflects all currently bookable dates in real time.
14. Complaint Procedure
If a guest is not satisfied with any aspect of their stay, they are encouraged to contact AmSuites immediately via email at welcome@amsuites.com or through their booking platform.
All complaints must be submitted in writing and will be acknowledged within 48 hours.
We aim to resolve all complaints fairly and promptly, in accordance with consumer protection regulations applicable under Polish law.
Company Information
AmSuites
Pańska 5 / 26
00-124 Warszawa, Poland
NIP Number: 5252758153
Email: welcome@amsuites.com